CITY OF EUGENE

City of Eugene Community Safety Payroll Tax
MUNIRevs Frequently Asked Questions


What is MUNIRevs?

Rather than invest in setting-up a new tax collection system, the city is contracting with MUNIRevs to administer and collect the payroll tax through an online portal. They provide a similar service for municipalities across the country.

How can MUNIRevs help me?
Whether you have a question about your account or technical questions about how to do something in MUNIRevs, please reach out to the support team - support@munirevs.com or at (888) 751-1911.
I am already registered with the State of Oregon. Do I need to register again?
Yes. The City of Eugene’s payroll tax is not connected with the State of Oregon, so you cannot use that registration. Each business will be given an account number to use exclusively for the payroll tax.
Do employees have to register or file any returns?
No. The employer is responsible for registering a business, withholding the tax from employee wages, submitting the required returns, and remitting the tax to the City of Eugene.
MANAGING YOUR ACCOUNT


Can I manage multiple businesses with one login?
Yes. Click “Add accounts” from your user login under “Manage Your Account(s).” You will need your 6-digit account number and the MUNIRevs activation code to connect to an existing business record.
Can a business have more than one user?
Yes. Each business can have an unlimited number of users. Each user is required to provide the 6-digit account number and the MUNIRevs activation code to be authorized to connect to an existing business record.
How do I change the User on a Business?
All users need to register by going to the home page. You will click on the "Go" button under "New Users.” You will also need the 6-digit account number and activation code for the business.
ACCOUNT ACCESS


I forgot my password. What do I do? 
From the login page, click the “Forgot your password” link and follow the instructions that will be e-mailed to the User’s registered e-mail address.
Do I have to login to MUNIRevs to see my alerts and reminders?
No. All alerts are e-mailed to your authenticated e-mail address. When you login to the system, you will also see any open alerts that need to be addressed in your Action Center.
Where are my tax forms? My Action Center is empty.
Your tax forms will be available on the 1st day of the month following the last day of the tax period. For example, quarterly tax forms will be available in your Action Center on April 1, 2021 for the first quarter of 2021.If you do not see the forms you expected, simply contact MUNIRevs support for assistance.
I need to close my account. What do I do?
Please email the City of Eugene at cspayrolltaxhelp@eugene-or.gov. Please include the closure date and the reason you are closing the account. 
MAKING PAYMENTS


What in the debit block ID / originator ID for online checks?
The debit block ID / originator ID is 9000020398.
What payment types are accepted by the City through MUNIRevs for individual filings?
The City accepts ACH Debit (or e-checks) as well as Mastercard and Visa credit cards. American Express is not accepted.
MUNIRevs also offers ACH credit. To pay by ACH Credit, please download the ACH Credit Form and e-mail it to support@munirevs.com to add this setting to your account.
What happens if my payment (check, online check, Credit Card, etc.) bounces?
The City of Eugene will charge an NSF Fee of $20 for returned checks, and any online payments.
What payment types are accepted by the City through MUNIRevs for XML filings?

XML filing accepts ACH Debit (e-checks) or ACH credit payment methods. The credit card payment method is not accepted in the XML. Users cannot file a tax return via XML and mail a check to the City to complete payment. Filing via the XML requires an online payment method.

Bulk filers using the XML do not need to be approved by MUNIRevs or the City to pay by ACH Credit. The ACH Credit approval process is only for businesses not using the XML.

Can I schedule a payment in MUNIRevs?
For your security, MUNIRevs does not store any payment information. You will need to enter your desired payment information each time you check out. If you would like to transmit payments via ACH Credit, e-mail support@munirevs.com for payment instructions and to add this setting to your account.
I'm trying to pay with an Online Check, but the transaction keeps failing. What do I do?
Please email support@munirevs.com for assistance.
How can I make a prepayment?
Prepayments are made only through MUNIRevs. The City of Eugene will not be able to match mailed payments without returns and vouchers, please do not send prepayment checks directly to our office.
FILING TAX RETURNS


My business is closing and I need to file a final employer Q4 tax form. How do I do that?

If you file employer taxes and your business is closing, and you know that you qualify for the Q4 reduced tax rate, you will need to file a final Q4 tax form so you can receive the refund you are due. You qualify for the reduced rate if you have less than 3 employees.

To file a final Q4 tax return, please email the City of Eugene at CSpayrolltaxHELP@eugene-or.gov. Please include your business name, close date and average number of employees for the months the business was operating. Eugene will process the tax return and issue your business a refund. Please make sure that your Q1-Q3 employer tax forms, if applicable, are completed in MUNIRevs prior to emailing the City of Eugene.

You do not need to file a final Q4 employer tax form if you do not qualify for the reduced rate. In this case, please email the City of Eugene and request to close your account. Please see the "I need to close my account section."

I file employee taxes and my business is closing. I do not have any employees at the time of closure, but I still need to file my last quarterly employee tax form. How do I fill out the employee detail section when I do not have any employees?

On the employee task of the quarterly employee tax form, please enter “None” for SSN, Last Name and First Name. Please enter “0” for Subject Wages Paid and Tax. You will then be able to submit the task and file a zero return.

What if I don't have any subject wages for a quarter?
A ‘zero’ subject wages return is due even if you have you don’t have any subject wages for the quarter.
Can I file a 'zero' return through MUNIRevs?
Yes. To file a ‘zero’ return, select your tax form from your Action Center. Then, complete all the required information on return. You will be prompted to confirm your submission of a ‘zero’ return.
How do I amend a return?

Please e-mail cspayrolltaxhelp@eugene-or.gov letting us know you need to file an amended return. In the email please put “Amend request” in the subject line and include:

1) Your six-digit account number,  business name, and FEIN if you have one. Do NOT include your Social Security Number (SSN).

2) Period you need to amend (i.e. 1st quarter Form EUG-PY-1 due April 30).

3) If you overpaid or underpaid your original form.

4) Brief explanation as to why the form needs to be amended.

You will receive further instructions once this information is reviewed.

What if I want to file my report online but mail in my check?
You can file online and send your payment separately by mail. However, please note that your tax filing will not be considered complete until the City of Eugene receives your payment. The City will honor the postmark date. Late payments may result in penalties, and interest.
If I file my form online, but do not want to pay online, can I mail in my payment?

Yes. If you feel more comfortable paying the tax by check, then please put your phone number on the check and mail it to the following address:


City of Eugene

PO Box 10087

Eugene, OR 97401

What if I am unable to use the MUNIRevs online system, where can I send my paper forms?

First verify that all forms that need to be processed have been processed, signed, and completed. Please send signed complete paper forms with payment (i.e. checks, cashier’s checks, or Money order) to the following address:

City of Eugene

PO Box 10087

Eugene, OR 97401

Visit our website for more information.

What documents need to be mailed with my payment?

Please supply the following information with payment:

1. Quarterly payroll tax return

2. Supplemental Quarterly payroll tax return

3. Voucher form for each payroll tax type

4. Check for each voucher form

For Assistance, Contact
(888) 751-1911
When contacting support, be sure to include Eugene and your account number in all emails or voicemails. This will help you receive prompt assistance. Thanks!